Estimated Time of Arrival:

Orders are shipped Monday to Friday from our Melbourne warehouse (excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

If any items in your order are out of stock, this will be indicated in your order details page.

If the product is not shown as out of stock, our friendly customer service will contact the customer as soon as possible.

Delivery timelines depend on the following factors:

1. Order Processing: Typically completed within 1 business day. Installation or high-demand products may require additional time.

2. Transit Time: Begins once your order has been dispatched from our warehouse.

Please note:

• Delivery estimates are approximate and do not include processing time.

• If placing an order from outside Australia, please proceed with the standard checkout process. Our friendly customer service team will then contact you as soon as possible.

Shipping Costs:

Shipping is calculated per item, per kilogram or size, depending on the service selected (Standard or Express). Free shipping may be available for selected products or promotions.

Communication:

Once your order is dispatched, a tracking number will be sent to your email.

Please note: Tracking details may take up to 24 hours to activate.

For order-related inquiries, feel free to contact us via email or phone.

Exclusions:

Please be aware of the following shipping exclusions:

• Free shipping offers do not apply to dealer or trade pricing.

• Nationwide delivery (including free shipping) is limited to areas serviced by our standard carriers. Remote locations such as Kangaroo Island or other extremely isolated regions may incur additional charges or be excluded. When in doubt, please confirm with us before ordering.